Shipping & Delivery
If you can't find the answers you're looking for, then feel free to get in touch. We are available 5 days a week via email, telephone and even web chat, where a member of the team will be on hand to help answer your queries from 8:30 am to 5:30pm (Monday - Friday) .
Our products are typically exported from ports in Ningbo or Shanghai. We also have the option for railway or air transportation, depending on the customer’s needs and logistical requirements.
Our factory is conveniently located just one to two hours’ drive away from both Ningbo and Shanghai ports. This proximity enables us to expedite the delivery of goods to the ports and efficiently arrange for shipment.
Our team of specialists will assist you with all export-related matters, including but not limited to customs clearance procedures, quality inspections, etc. We are committed to ensuring that your goods pass through all necessary procedures smoothly and are safely delivered on time.
Any issues that arise during transportation, such as goods damaged or delayed, will be actively addressed, and we will negotiate solutions with the logistics provider. We will work to safeguard your interests and make every effort to ensure the safe arrival of your goods at their destination.
Customs duties and taxes vary depending on the destination country and the value of the goods being shipped. Generally, these fees are the responsibility of the importer (buyer). Our team can provide guidance on estimated duties and taxes, but it’s ultimately the buyer’s responsibility to settle these fees with the customs authorities in the destination country.
Yes, we can arrange for expedited shipping upon request. Please contact our customer service team to discuss your specific needs, and we will provide you with available options and associated costs.
The estimated delivery time for international shipments varies depending on the shipping method and destination. Typically, it ranges from several days to a few weeks. For more precise delivery estimates, please consult with our customer service team when placing your order.
Certain products may be subject to shipping restrictions or regulations imposed by destination countries. It’s essential to inquire about any such restrictions before placing your order to ensure compliance with applicable laws and regulations
Yes, we can accommodate special packaging or labeling requests based on your specific requirements. Please communicate your preferences to our customer service team when placing your order, and we will do our best to fulfill them.
